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Terms Of Business

Delivery & Shipping

(i) CRE Products Ltd reserves the right to charge carriage on deliveries as appropriate.
(ii) Delivery dates are given in good faith by CRE Products Ltd to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the times stated in any communication by and on behalf of CRE Products Ltd.
(iii) No liability for direct or consequential loss or damage arising from delay in the delivery of goods, including without prejudice to the generality of the foregoing any delays due to any Act of God, war civil disturbance, strikes, lock-outs or any act outside CRE Products Ltd control, will be accepted.
(iv) The customer shall : – a) Check all goods delivered and sign the delivery note for the goods in the presence of the driver . b) Mark any discrepancies between goods ordered and goods delivered on the consignment note prior to signing. c) Refuse any goods found to be damaged and mark the consignment note accordingly.
(v) Any claims over damaged goods or discrepancies between the goods listed on the delivery note and the goods delivered to the customer must be submitted to CRE Products Ltd with the full particulars of the order, the delivery note and any other relevant information in writing within 5 working days of the delivery, failing to do this CRE Products Ltd cannot accept liability. The submission of a claim within this time limit does not necessarily mean that CRE Products Ltd will accept liability in relation to such claim. A consignment note signed ‘unexamined’ is not sufficient to uphold a claim,
(vi) CRE Products Ltd shall not be liable for any loss resulting from the customer’s failure to comply with the requirements of the Road Carriers or the Post Office regulations.
(vii) If the customer does not receive the goods within 14 days of the date of invoice, he is required to notify CRE Products Ltd immediately thereafter; otherwise no liability can be accepted.
(i) CRE Products Ltd gives no guarantee or warranty on goods supplied by CRE Products Ltd other than that given that by the manufacturers concerned or as provided with the orders.
(ii) CRE Products Ltd does not accept liability for consequential loss or damage arising from goods supplied by CRE Products Ltd
(iii) All description, weights and dimensions issued by CRE Products Ltd are approximate only and are intended only to present to intending customers a general description of the goods to which they refer, and no warranties or representations are given or should be inferred therefrom.
(i) CRE Products Ltd trading policy is only to supply bona fida trade customers against official customer orders. The proper control and authorisation of official orders is deemed to be the responsibility of the customers. CRE Products Ltd cannot accept any liability for either the incorrect use or abuse of customer official orders.
(ii) CRE Products Ltd reserves the right at anytime and without explanation to: a) Refuse to accept an order b) Cancel an order c) Suspend deliveries against an order whether or not an account is in arrears d) Refuse cancellation of an order e) Cancel unexecuted instalments of an order
(iii) No variation of an order will be recognised unless otherwise agreed by CRE Products Ltd in writing.
(iv) All orders must be confirmed in writing by the customers and signed by an authorised signatory.
(v) CRE Products Ltd retains the right to levy a handling charge where a customer cancels an order.
(i) No goods may be returned by the customer without CRE Products Ltd prior consent.
(ii) Goods returned for credit must be accompanied by a delivery note quoting the number of CRE Products Ltd invoice against which the goods were originally supplied and the reason for return.
(iii) CRE Products Ltd reserves the right to refuse any returns or refuse any credit for non-faulty returned goods, should those goods in anyway be unfit for resale. Unfit for resale being entirely at the discretion of CRE Products Ltd
(iv) CRE Products Ltd reserves the right to invoice a restocking charge for any non-faulty returned goods.
(v) Goods returned and found to be faulty will be replaced or credited at the customer’s discretion and the costs of returning these items will not be refunded by CRE Products Ltd
(vi) No liability can be accepted for loss or damage to goods returned by the customer.
(vii) If there is a discrepancy between goods advised as returned and the actual goods received, CRE Products Ltd will only credit the goods actually received.
(viii) Boxes, cases and pallets that have been charged to the customer will be credited in full when returned to CRE Products Ltd in good condition, carriage paid, within fourteen days from the date of CRE Products Ltd consent to return.
LAW These conditions are subject to and shall be construed in accordance with the Laws of England and the parties submit to the non-exclusive jurisdiction of the Courts of England & Wales.